Saturday, February 28, 2009

Refund and/or Exchange Merchandize

I just came back from the trip of visiting my hometown, Hong Kong. When I lived there, I didn't pay attention to some of the places and people around me. I thought that it was just a normal life. Living here in the States for a few years, I realized that how big the difference of the culture and people from where I came from. So, I want to share with you some of my experience from this trip. Hope you enjoy it.

In the western countries, we take refund or exchange any purchased merchandize for granted. But it's not in China and Hong Kong.

In essence, anything purchased cannot be refunded, returned or exchanged. Once you checked out at the cashier, you, being the customer, have 100% responsibility. If you find out that the cloth you bought was torn right after stepping out of the store, you are not allowed to take it back. It's too late.

Once in a while, a mom-and-pop store may offer for the exchange of sizes. But this is very, very rare. It also depends on at what time you bring in for the exchange. If the store just opened for the day without any sales yet, the owner will tell you either to buy something more or come back later during the day. Otherwise, it will bring her/him a bad luck.

Also, the merchandize you are going to exchange must worth the same or more than what you purchased before because they will not give you back the refund of the amount difference.

So, we live in the place that allow us to do the exchange, return and/or refund should be grateful.

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